Processing Times
  • Unframed Prints: 3-4 days
  • Canvas: 3-4 days
  • Framed Prints: 10 days
Shipping

Door-to-door courier delivery throughout Israel is free, with no minimum.

Timing:

  • Central Israel: 3-5 business days
  • Distant Cities: 5-7 business days (Eilat, Upper Galil, Moshavim/Kibbutzim, Otef Aza, Dead Sea, Jordan Valley)
  • Remote towns: up to 10 working days (Arad, Yerucham, Dimona & West Bank towns).
How is our artwork shipped?

All of our products are shipped white-labelled, meaning they contain no Printio branding. If you upload a b&w branding PDF at checkout, it will be included in the package.

Packaging:

Unframed artwork is wrapped in a plastic sleeve, rolled up securely in a tube.

Framed artwork is wrapped in bubblewrap and sandwiched between layers of thick cardboard for safe shipping.
File quality

By placing an order, you confirm that your file is print-ready.

This means:

  • Sized correctly for your chosen product
  • Around 300 DPI at final size
  • Clear and not pixelated or blurry

We print files exactly as they are received and do not make adjustments.

⚠️ A quick note

Print quality issues caused by low-resolution or incorrectly sized files are the responsibility of the customer, and won’t be eligible for refunds or reprints.

💬 Need help?

If you’re unsure whether your file is suitable for print, feel free to reach out before placing your order, we’re happy to take a look.
Uploaded Files and Content Policy

When you upload files, images, or artwork to our website for printing, you retain full ownership of your content. We do not claim any rights, title, or interest in the materials you provide.

Your files are used solely for the purpose of fulfilling your order.

We take reasonable measures to ensure that your content is handled securely. Uploaded files are not stored longer than necessary and are deleted after the production and fulfillment of your order is completed.

We do not use, reproduce, or share your files for any purpose other than completing your order, unless explicitly authorized by you.
Returns & Damages

All of our products are custom-made to order. Because of this,we do not accept returns or exchanges.Damaged ItemsWe take great care in producing and packaging every order. However, if your item arrives damaged, we’re here to help.

To request a refund or replacement, please email us at tali@printio.co.il within 2 days of receiving your order and include:

Clear photos of the damaged product,
Photos of the packaging (including the outer box and any protective materials)

These images help us assess the issue and work with our production and shipping partners.

Review ProcessAll damage claims are reviewed on a case-by-case basis. If your claim is approved, we will offer a refund, replacement, or reimbursement at our discretion.

Important NotesClaims submitted without photos of both the product and packaging may not be eligible for review
We are not responsible for damages reported after the stated timeframe
Minor variations in color or appearance due to the custom production process are not considered defects. All of our wood frames are natural and some tonal variation may occur.